Opsgenie

Setting up Opsgenie

The Opsgenie integration key, teams, priority and escalation contacts.

Part of Reach Outbound only

Before you start

Agree which Opsgenie teams should receive client-reported escalations and at what priority. A short list of team names keeps the escalation contacts simple to maintain.

Steps

Each channel installs disabled, so nothing is sent before these steps are done.

Add the integration

Create an API integration in Opsgenie and copy its key.

Store the key

Enter it in the Opsgenie API credential as GenieKey followed by the key.

Set the defaults

Choose the API host, priority and source per environment.

Create escalation contacts

Create one contact per team, with the team name as its Opsgenie address.

Enable the channel

Register the channel as enabled and raise a test alert from staging.

Opsgenie, Atlassian and Jira Service Management are trademarks of their owners, named here only to identify the service this package connects to.

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