USSD
Setting up USSD
The USSD callback, the menu table and the SMS follow-ups through Africa's Talking.
Before you start
Sketch the menu on paper first and keep it to three levels. Each screen holds 182 characters, so short labels work best on small displays.
Steps
Each channel installs disabled, so nothing is sent before these steps are done.
Install the SMS package
Install and configure Reach Africa's Talking, which sends the follow-up messages.
Secure the callback
Store a random callback token in Reach and add it to the service code's callback address.
Seed the menu
Run the seed workflow once, then edit the sample rows to match your services.
Add actions
Create the allow-listed actions your menu names, such as a statement report.
Go live
Deploy the session workflow and enable the channel after a test dial on a real handset.
Africa's Talking and Clickatell are trademarks of their owners, named here only to identify the service this package connects to.
See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.