WhatsApp via 360dialog
Setting up WhatsApp via 360dialog
The 360dialog key, the token-checked webhook, link codes and templates for this WhatsApp route.
Before you start
Ask 360dialog for a sandbox key while the production number is being onboarded. Everything you configure against the sandbox carries over; only the channel key changes when the live number is ready.
Steps
Each channel installs disabled, so nothing is sent before these steps are done.
Onboard the number
Finish onboarding in the 360dialog Hub, or create a sandbox key while you test.
Store the key
Enter the channel API key and a strong random callback token in their Reach credentials.
Register the webhook
Deploy the inbound workflow, then run the registration workflow with the callback token so 360dialog calls Reach.
Set the link number
Add the number in the Reach settings so link codes open a WhatsApp chat with it.
Enable the channel
Register the channel as enabled once the key works.
WhatsApp and 360dialog are trademarks of their owners, named here only to identify the service this package connects to.
See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.