Feature Marketplace · Connectors
Freshdesk Connector
Freshdesk customer support and helpdesk platform. Syncs tickets, contacts, companies, and agents via the v2 REST API with updated_since incremental filtering.
What syncs
The Freshdesk records STRAX brings into your hub.
Each kind of record is mapped once to your company model in the STRAX hub, then kept current in every system that needs it.
Tickets
Support tickets including status, priority, source, requester, and SLA due dates.
Contacts
End customers who raise tickets, including contact details and company association.
Companies
Customer companies including domains, health score, tier, and renewal date.
Agents
Helpdesk agents including availability, scope, and contact details.
Freshdesk data in your own SQL Server, then wherever it is needed.
STRAX is a self-hosted integration platform. The Freshdesk records land in the STRAX hub, a SQL Server database on your own servers, where your reports, portals and workflows read them. From there the hub delivers them to the other systems you connect, whether those run on SQL Server, MySQL, PostgreSQL or another API. STRAX signs in to Freshdesk with an API key that you provide, stored encrypted.
How STRAX connectors work → How the STRAX integration engine works → Connecting a system, in the documentation →
About this listing
| Version | 1.0.1 |
| Author | STRAX |
| Category | Connectors |
| Published | 2026-07-15 |
What's inside
| Connector profile | 1 |
Free listing
Install it from Feature Marketplace inside STRAX
Open Feature Marketplace
In your STRAX installation, open Feature Marketplace from the navigation.
Find "Freshdesk Connector"
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Install
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See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.