STRAX Reach · Team and community chat

Discord direct messages and slash commands in Reach

Developers and merchants in your Discord can now simply message the bot. Reach files each direct message in the member's conversation, and your team answers from the console.

Part of Reach
  • Plain direct messages
  • Signed interactions
  • Link by code

Two ways in, one conversation per member

Ordinary direct messages reach Discord bots over a permanent Gateway connection. The workflow worker can hold that connection for your bot and hand every DM to Reach, where it lands in the member's conversation with their Discord id as identity. Sending link and the code from your portal ties that id to an account.

Slash commands still work for members who prefer them. Discord signs each interaction with your application's public key, Reach verifies it, acknowledges at once and files the question.

Answers edit the deferred command reply when it is still fresh and otherwise arrive as a direct message from the bot. Server channels are never read, so account questions stay private. Because both routes use the same Discord user id, a member who first tried a slash command and later wrote a plain message keeps one conversation with one history. Moderators therefore never need to copy questions between tools or chase members across servers.

Where it helps

Developer support for your API

Merchants integrating your payment API DM the bot with a question and a support engineer answers with their earlier threads in view.

Beta feedback

Testers of a new wallet release report issues privately without cluttering the public channels.

Account questions away from the crowd

Members who start in a public channel are pointed to the bot, where their account can be discussed safely.

What you need

  • A Discord application with a bot

    With the Message Content intent switched on for direct messages.

  • One workflow worker with the Gateway service

    Enabled by your administrator; it keeps the bot connected.

  • A public HTTPS address

    For the interactions endpoint that carries the slash commands.

  • Reach Core

    The records and console the messages file into.

Good to know

Only direct messages and the two slash commands are read; server channel messages, buttons and attachments are not used. The Gateway service runs on one worker and is off until your administrator enables it.

Questions

Why does the bot token appear in two credentials?

The DM service needs a Discord bot credential with Gateway settings, and the existing credential keeps serving the dispatcher, so the same token is entered in both.

Do members still need /ask?

Members can simply write to the bot once the Gateway service is on; /ask remains for servers where DMs are closed.

Can the bot read our public channels?

The service only asks Discord for direct messages, so channel conversations never reach Reach.

What happens if the worker restarts?

The connection resumes automatically, and Reach drops any message it has already filed.

Read more

Add Discord to Reach

Tell us which channels your clients use and we will plan the rollout with your team.

Premium Requires STRAX Reach - Core, which is licensed.

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About this listing

Version1.2.0
AuthorSTRAX
CategoryCommunication
Published2026-09-24

What's inside

Credential 3
Data table 1
Global variable 1
Workflow 4

What happens on install

After the import, and only with your consent, the installer runs:

  • Reach - Register Channel : Registers the Discord channel with Reach Core, disabled until its credentials are entered
Security screening. This bundle carries executable workflow steps. These flags are recomputed server-side from the actual package contents (they are never taken from the author), and STRAX asks for your explicit consent before installing executable content.

Free listing

Install it from Feature Marketplace inside STRAX

It builds on STRAX Reach - Core, a premium package. Ask us for a quote to license it first.

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