STRAX Reach · Team and community chat
A Google Chat app that talks with your clients one to one
Merchants and corporate clients on Google Workspace can add your Chat app and message your team directly. Reach checks that each event really comes from Google and answers in the same direct message.
- Google-signed events
- Your own Chat app
- Direct messages only
Verified by Google, answered by your team
Google signs every event it sends to a Chat app with a token issued for your Cloud project. Reach checks the issuer, the signature and the project number before a single field is read, so a forged call cannot place a fake message in a client conversation.
Direct messages to the app are filed in the client's conversation with the message text and sender. Messages in shared spaces and group chats are left alone, which keeps account conversations out of rooms where colleagues are listening.
Answers go back through the Chat API as the app, using a service account key kept in the credential vault. Every reply carries its own message identifier, so a retried send never shows up twice in the client's chat.
Where it helps
Merchant account managers
A corporate merchant asks about a settlement batch from Google Chat and the account team answers with the payout history on screen.
Treasury questions
Finance staff at a client company check on a bulk payout without leaving their workspace.
Partner onboarding
New resellers ask onboarding questions in a direct chat and the partner desk tracks every answer.
What you need
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A Google Cloud project
With the Google Chat API enabled and the app configured for direct messages.
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A service account key
Stored in the credential vault together with the project number.
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A public HTTPS address
Google delivers the app's events to it.
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Reach Core
Holds the conversations and the console where your team replies.
Good to know
The app answers people who have written to it first; starting a new direct message with a client needs user authorisation and is planned. Cards and buttons are not used yet.
Questions
Who can find the app?
You choose the people, groups or domains that see it in the Chat API configuration, so it can stay limited to named client organisations.
Does it read space conversations?
No messages from spaces or group chats are filed. Only direct messages with the app become Reach conversations.
How is this different from the Google Chat space package?
The space package posts team notices into one space, while this app holds private conversations with individual clients.
How does a client link their account?
They send the link code from your portal as a message to the app.
Read more
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The whole Reach family →
Reach Core and every channel package, with what each one needs.
Add Google Chat to Reach
Tell us which channels your clients use and we will plan the rollout with your team.
Premium Requires STRAX Reach - Core, which is licensed.
About this listing
| Version | 1.0.0 |
| Author | STRAX |
| Category | Communication |
| Published | 2026-09-24 |
What's inside
| Credential | 1 |
| Workflow | 2 |
What happens on install
After the import, and only with your consent, the installer runs:
- Reach - Register Channel : Registers the Google Chat channel with Reach Core, disabled until its credentials are entered
Free listing
Install it from Feature Marketplace inside STRAX
It builds on STRAX Reach - Core, a premium package. Ask us for a quote to license it first.
Open Feature Marketplace
In your STRAX installation, open Feature Marketplace from the navigation.
Find "STRAX Reach - Google Chat"
Search or browse to this listing and review the contents disclosure; every package shows what it contains before anything runs.
Install
Choose Install, or "Customise with AI" to adapt the package to your environment first. No licence is needed for free listings.
Google Chat, Google Workspace and Google Cloud are trademarks of their owners, named here only to identify the service this package connects to.
See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.