Google Chat

Setting up Google Chat

The Chat app, its service account and the HTTP endpoint for Reach.

Part of Reach

Before you start

Pick the Google Cloud project that will own the app and note its project number, which Reach uses to check every event.

Steps

Each channel installs disabled, so nothing is sent before these steps are done.

Enable the Chat API

Enable the Google Chat API in your Cloud project and create a service account with a JSON key.

Store the key

Enter the key file and the project number in the Google Chat App credential.

Configure the app

Deploy the inbound workflow and set its public address as the app's HTTP endpoint, with the project number as audience.

Choose who sees it

Make the app visible to the client organisations that should use it.

Go live

Enable the channel after a test direct message arrives on a test contact.

See it on your own systems.

A demo takes an hour, on your data landscape rather than ours.