Google Chat space posts

Setting up Google Chat space posts

The space webhook, its address and the escalation contact for Google Chat posts.

Part of Reach Outbound only

Before you start

Check with your Workspace administrator that incoming webhooks are allowed for the space, and decide which space should receive client escalations.

Steps

Each channel installs disabled, so nothing is sent before these steps are done.

Add the webhook

In the space, open apps and integrations and add an incoming webhook.

Store the address

Copy the webhook address into the Google Chat Space Webhook credential.

Create the contact

Create one Reach contact for the space with a readable label as its address.

Enable the channel

Register the channel as enabled and send a test post to check the threading.

See it on your own systems.

A demo takes an hour, on your data landscape rather than ours.