SMS
Setting up SMS
Provider choice, keys and reply webhooks for two-way SMS in Reach.
Before you start
Sender ids and number types differ by country, and some countries only allow replies to local numbers. Confirm with your provider which senders can send and receive in each market you serve.
Steps
Each channel installs disabled, so nothing is sent before these steps are done.
Pick the provider
Set the SMS provider setting to Twilio or Clickatell.
Store the keys
Fill in the matching credential with the account id, sender and key.
Connect replies
Deploy the inbound workflow for your provider and point its reply webhook at the public address shown.
Set the link number
Add the number in the Reach settings so link codes open an SMS to it.
Enable the channel
Register the channel as enabled after a test message.
Twilio and Clickatell are trademarks of their owners, named here only to identify the service this package connects to.
See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.