STRAX Reach · SMS, email and voice
Spoken voice messages through Twilio
For the messages that must be heard, Reach calls the client through Twilio and reads the text aloud, twice.
- Outbound calls
- Text to speech
- Logged on the record
A call for the moments that matter
Reach places the call through the Twilio Voice API from your voice-capable number. The message is spoken with the voice you choose and repeated once, so the client can catch a reference number.
Each call is recorded as a message on the client's conversation with its outcome, next to the WhatsApp, SMS and email that came before it.
Voice suits the few messages where a missed notification costs money, such as a suspected fraud case or a large payment waiting for approval. The rest of the conversation continues on the client's usual channels.
Spoken messages should be brief, clear and free of jargon. Reach speaks exactly the text you queue, so templates written for voice work best: name the company, state the reason for calling and give one action.
Where it helps
Fraud call-backs
Call a client about a suspicious transaction and ask them to confirm it on your app.
Service outages
Warn high-value clients about a payment outage before they try to pay.
Clients who prefer calls
Reach older clients who do not read messages.
Final payment notices
Place a call before a service is suspended for non-payment, when earlier messages went unanswered.
What you need
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A Twilio voice number
Voice-capable and allowed to call the countries you serve.
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Twilio keys
The account SID and auth token, stored in the STRAX credential vault.
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A voice choice
Set the text-to-speech voice in the Reach settings.
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Reach Core
The records and console the calls are logged in.
Good to know
This channel only calls out. Clients who call back reach your normal phone lines.
Questions
Can clients answer by keypad?
This version reads the message and ends the call. Replies come through your other channels.
Which number do clients see?
Your Twilio voice number.
What is still missing?
Inbound calls and interactive voice menus.
Can we choose the language of the spoken message?
The voice setting chooses the Twilio text-to-speech voice, which includes the language and accent. Write the message text in the same language.
What happens when a call goes unanswered?
Twilio reports the call status and Reach records it on the message, so your team can follow up by SMS or email from the same record.
Read more
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The whole Reach family →
Reach Core and every channel package, with what each one needs.
Add Voice to Reach
Tell us which channels your clients use and we will plan the rollout with your team.
Premium Requires STRAX Reach - Core, which is licensed.
About this listing
| Version | 1.0.0 |
| Author | STRAX |
| Category | Communication |
| Published | 2026-09-24 |
What's inside
| Credential | 1 |
| Global variable | 1 |
| Workflow | 1 |
What happens on install
After the import, and only with your consent, the installer runs:
- Reach - Register Channel : Registers the Voice channel with Reach Core, disabled until its credentials are entered
Free listing
Install it from Feature Marketplace inside STRAX
It builds on STRAX Reach - Core, a premium package. Ask us for a quote to license it first.
Open Feature Marketplace
In your STRAX installation, open Feature Marketplace from the navigation.
Find "STRAX Reach - Voice"
Search or browse to this listing and review the contents disclosure; every package shows what it contains before anything runs.
Install
Choose Install, or "Customise with AI" to adapt the package to your environment first. No licence is needed for free listings.
Twilio is a trademark of its owner, named here only to identify the service this package connects to.
See it on your own systems.
A demo takes an hour, on your data landscape rather than ours.